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TECHNICAL SUPPORT FOR THE ETHERWERX PLATFORM
We realize that EtherWerX devices become a very significant element of your network. We know that you have selected EtherWerX because you needed an even better control of your subscribers, so we believe that an active approach to maintaining the devices in operation will let you keep that control.

Our offering of technical support programs has been designed to protect your investment, time and chiefly the satisfaction of your subscribers.

We offer two programs of technical support for EtherWerX products:

The Customer Support Package (CSP) - an annual agreement giving you access to technical support during normal office hours (09:00 - 17:00 CET) on weekdays (Monday to Friday). This package also includes the delivery of a replacement unit in case of a failure before our service department receives the defective unit: the replacement unit is delivered on the day following the notice of failure*, and all defects are repaired free of charge; you are also entitled to one year's access to the newest firmware versions for your EtherWerX device.
* offer subject to geographic restrictions

The EtherWerX Firmware Subscription (EFS) - an annual contract providing you with technical support during normal office hours (09:00 - 17:00 CET) on weekdays (Monday to Friday) and access to the newest firmware versions for your EtherWerX device.
CONTACT FOR TECHNICAL SUPPORT
E-mail:
support@etherwerx.com
 
Phone:
+48-12-6253730
 
FAQ
Frequently asked questions about Technical Support
(PDF - 200kB)
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